🧑🏻🔧
Robert ● On duty ⚡ Claude
AI Maintenance Coordinator · Nexus Plus Management · reports to Jhunie (Director of Maintenance) · line +1 216-868-0097
🟡 APPROVE-FIRST 👁 Jhunie & Wilson monitor
🎯 Today's focus
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✅ Approval Queue
Review Robert's drafts. Approve to log on the work order, edit to correct him, or reject.
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💬 Conversations
Tenant SMS threads on Robert's line (216-868-0097). Read-only monitor for Jhunie & Wilson.
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Select a conversation.
🧰 Work Orders
Open tickets Robert is working from ServiceTrack. Draft a tenant message for any ticket.
| Tenant | Property | Unit | Issue | Priority | Status | |
|---|---|---|---|---|---|---|
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📞 Call History
Every call Robert answered on +1 216-868-0097 — who called, how long, the recording, and the ticket he filed from it.
| When | Caller | Length | Outcome | Recording | Ticket |
|---|---|---|---|---|---|
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Source: the call-center log (
cc_calls, AI line) + recordings. A ticket is linked when Robert filed it within the call window for the same building/caller.🎫 Tickets Rob Opened
Work orders Robert filed from after-hours calls — what he heard, who called, and where each one stands in ServiceTrack.
| Filed | Property · Unit | Issue | Caller / tenant | Priority | Status | |
|---|---|---|---|---|---|---|
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🧠 Robert's Brain
His knowledge (ROBERT_KNOWLEDGE.md + ROBERT_FIELD_GUIDE.md) + facts he's learned. Ask him about the board, or teach him something new.
💬 Ask Robert
📌 Standing memory (grows over time)
No learned facts yet.
📖 What Robert knows cold
- Protect people first — screen for P1 life-safety before anything.
- Read WilCodex history — never invent a ticket, tech, cost, or fix.
- Priority ladder: P1 life-safety → P2 urgent → P3 routine → P4 capital.
- 10DLC/TCPA: opt-out honored, quiet hours 8a–9p ET, "Reply STOP".
- Never use maintenance as leverage; never retaliate; no self-help eviction.
- Escalate emergencies, legal/escrow, code violations & uncertainty to Jhunie.
⚙️ Settings
Operating mode
Autonomous mode stays disabled until Robert has been watched in approve-first. Emergencies (P1) never auto-send — a human is always in the loop. Sending always enforces the 10DLC opt-out gate + quiet hours at the fleet choke point.